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Shipments of Pre-orders

The new product release date will be published on the home page of the website. Your pre-order will be handled in accordance with our delivery periods, with the delivery period starting at the launch of the product. This means that if you placed your pre-order before the announced date, your order will be handled as if you have placed the order on the published date and time of product release and we will dispatch your order within 24 hours.

Types of Shipments

Delivery times depend on the type of delivery selected. We offer the following types of delivery:

  • Standard Home Delivery UK:  2-4 working days  + processing 2 business days - FREE

  • Lithuania, Latvia, Estonia: 7-10 working days - 5 GBP

  • Rest of Europe: 10-14 working days - 10 GBP

Delivery Periods

Delivery periods are understood to begin 24 working hours following the date of purchase. Weekend and public holidays are excluded from delivery periods. National, regional and local holidays are respected, as well as those of the market where our warehouse/logistics centre is located.  

During sales or promotion periods and special campaigns, deliveries could have a delay. In addition, store delivery may not be available. Potential delays in delivery can occur for several reasons, such as the customisation of products, unforeseen circumstances, force majeure and when the delivery area is a rural or remote area. 

Unless there are circumstances arising from unexpected or extraordinary circumstances occur, we will send you the order within the time indicated on the website for the selected delivery method, and in any event, within the maximum period of 30 days from the date of the Order Confirmation. If, after the established deadline, you have not received your package, contact our Customer Service Department.

For security reasons we do not guarantee delivery to Post Office Boxes, Transportation Agency, Logistic Platforms, and / or similar, please check with us before placing your order.