Terms and Conditions
IMPORTANT LEGAL NOTICEThis website is operated by KANDS London 1 Ltd. Throughout the site, the terms “We”, “Us” and “Our” refer to KANDS London 1 Ltd. KANDS London 1 Ltd. We are a company registered in England and Wales under company number 12144923 and with our registered office at 20-22 Wenlock Road, London, N1 7GU. Our email address is email@example.com.
By visiting our site and/ or purchasing our products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
You may purchase Products from us if:
- you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
- you are an authorised user of the credit or debit card used to pay for your order.
Once you place your order, an order acknowledgement email is sent to you (please contact us if you do not receive this e-mail). Please note this email does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
After you submit your order, we contact your bank or card issuer for authorisation to take payment for the order. Your order will not be processed until payment has been received in full.
Once your order is placed, we start to process your order. From this moment on, you are unable to make changes to your order before delivery, but you may be able to return your Products under our Returns Policy.
From time to time We may make changes to a Product to reflect changes in relevant laws and regulatory requirements.
These terms and conditions, and any Contract between us, are formed in the English language. Please note that We may not keep a copy of your Contract. You may keep a copy of these terms and conditions and your order for future reference.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
If nobody is available at the delivery address to accept the order and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract.
Your order will complete when We deliver the Products to the address you provided us with and the Products will be your responsibility from that time.
You will own the Products once We have received payment in full.
The photos, images and illustrations of the Products on our site and in our other advertising materials are for demonstration purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you.
If you order Products from us for delivery to a destination outside the UK:
- your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
- you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
- if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or similar wording.
PRICE AND PAYMENT
The price payable for the Products shall be as shown on our site in pounds sterling (GBP) and Euro (EUR). The prices shown and excusive of delivery charges which are payable in addition and shown separately during the checkout process.
We can change the prices on our site at any time and without notice, but changes will not affect orders which We have already accepted.
We accept payment by debit card, credit card and PayPal. We accept the following cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express.
The Products must be paid for in full (including all applicable delivery charges), and your chosen card will be charged once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.
If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
You may apply a voucher code before check out if you have one. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)
If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after placing your order.
If you wish to cancel your order before receiving the parcel, please communicate this to us by sending an email to firstname.lastname@example.org and include your order confirmation number..
If you cancel a Contract after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. You will be responsible for the cost of returning Products to us. Please see our Returns Policy for further information about how to return Products to us.
As an alternative to cancelling your order you may return your order to us. For further information on returns please see our Returns Policy.
YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)
If you are a consumer in the EEA and you cancel your Contract, We will:
- refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
- make any refunds due to you by the method you used for payment:
Please see our Returns Policy for more information about returns and refunds.
If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details provided.
OUR RIGHTS TO CANCEL THE CONTRACT
We may end the Contract at any time by writing to you if:
- you do not make full payment to us when it is due;
- you do not provide us with information that is necessary for us to provide the Products; or
- you do not, within a reasonable time, allow us to deliver the Products to you.
We may also end the Contract in the circumstances of pricing error or use of invalid voucher towards your order.
If We end the Contract in any of the situations set out in this agreement, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract.
We are not responsible for any loss or damage you suffer that is unforeseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause please contact us.
INTELLECTUAL PROPERTY RIGHTS
All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.
OTHER IMPORTANT TERMS
Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail.
We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract.
You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Please note that these terms and conditions are governed by English law.
Questions, comments or requests regarding these terms and conditions or our Products should be addressed to email@example.com.
If you have any complaints these should be addressed in writing to KANDS London by email to firstname.lastname@example.org or by post, KANDS London 1 Ltd, 20-22 Wenlock Rd, London, N1 7GU.